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System Care & Maintenance

Do you have questions regarding water problems or Evolve® products? We can help! Read through our Frequently Asked Questions for more information.

WARNING: Water is always inside your controller, media tank and brine tank, and must be protected to prevent the water from freezing temperatures. If your unit should freeze, do not attempt to disassemble it. Call your authorized WaterCare dealer for service.

Evolve® Q&A

Do I need to ever clean my system?

These simple precautions will help keep your water treatment system looking like new, and help ensure that you experience trouble free service for many years.

  • Use only mild soap and warm water when cleaning the exterior of the system. Never use abrasive, harsh cleaning compounds or any containing acid (such as vinegar) or an oxidizer (such as bleach) or similar products.
  • Do not stack heavy objects on top of the system’s control valve (timer case) or brine tank.
  • If the system is installed outside or in a pump house, dirt and debris such as cobwebs, insects, etc., may create mechanical issues. Occasionally remove the control valve cover and brush lightly with a very soft, dry brush.
  • Should you need troubleshooting or adjustment information not included in this Use and Care guide, please refer to the proper “Installation and Owner’s Manual” for your model. If you do not have this manual, it may be obtained from your local Evolve® dealer or from our product manual library.

How and when do I add salt?

All Evolve® softeners, conditioners and some filters are designed to use salt to regenerate the system. For proper operation of a water softener or conditioner, the brine tank should be at least 1/3 full of salt at all times.

How do I clean my brine tank?

A periodic clean out of the brine tank is recommended to keep your system operating at peak efficiency. The following is a step-by-step procedure to properly clean out the brine tank. To reduce cleaning time, it is suggested that you perform this clean out when the salt supply is low.
Following is a list of suggested tools to use:

  • Garden hose
  • Scoop
  • Bucket-size container
  • Household scrub brush
  • Phillips-head screwdriver
  • Soft rag

Cleaning the brine tank.

  1. Remove the brine tank lid and the plastic cap from the well.
  2. Remove the brine well mechanism and carefully set it aside in an upright position. To do this, disconnect the brine overflow tube and brine line from the safety float mechanism. While holding the nut on the inside of the brine well, unscrew the elbow. Be careful not to lose the nut.
  3. Should you desire to save any clean, dry salt remaining in the brine tank, remove it and place it in a clean container.
  4. Use a scoop to dig out and discard as much remaining salt, water and insoluble matter as possible.
  5. Carefully lay the brine tank on its side, and using the garden hose wash the inside of the tank to rinse out all residue and salt cake affixed to the inside of the tank.
  6. If a salt grid was installed, remove and clean it using a household scrub brush and mild soapy solution.
  7. Stand the brine tank upright. Place the brine well in position and reaffix it to the tank with the elbow and nut. Connect the brine line back to the safety float mechanism.
  8. Reinstall the salt grid and replace the brine well cap.
  9. Fill the brine tank with 2 to 3 inches of water.
  10. Fill the tank 2/3 full of salt.
  11. Replace the brine tank cover.

PLEASE NOTE: Allow about 2 to 3 hours for brine solution to be made before the system regenerates.

How do I replace the battery?

If a power loss occurs for less than 24 hours and the time of day flashes, this indicates the battery is depleted. The time of day should be reset and the non-rechargeable battery should be replaced.

The battery is a 3 Volt Lithium Coin Cell type 2032 and is readily available at most stores. To access the battery, remove front cover and extract from it's cradle. Slide in the replacement battery and replace front cover.

What if the power goes out?

Your unit is equipped with a battery backup system. In the event of a power outage for less than 24 hours, the control valve will remember all settings and time of day. For an outage over 24 hours, the only item that needs to be reset is the time of day, which will flash when a reset is required. All other settings are permanently stored in the nonvolatile memory.


Time of day will not need to be reset. The system will recognize resumption of power and will switch back.

What type of salt should I use?

All salt, regardless of its source, may contain insoluble matter, which accumulates at the bottom of the brine tank and requires periodic cleaning. If pellet or rock salt is used, you should clean out your brine tank at least once a year. If solar salt is used, the brine tank will require less frequent cleaning. However, you should periodically check for salt bridging*.


We recommend the use of solar salt for best results. Water softeners and conditioners manufactured by Evolve® can support the use of potassium chloride (KCI) as a regenerant in lieu of sodium chloride.


WARNING: Do not use salt containing mineral bed cleaners. Salts that claim any iron cleaners, rust savers, or additional cleaning agents should not be used as they can harm the Crystal-Right media. Only “plain” solar salt, rock salt or block salts should be used. Contact your dealer for more information.

At no time do we recommend the use of resin or media cleaners in the brine tank without first contacting your authorized Evolve® dealer. Some cleaners require not only proper handling but can be detrimental to the tank’s media bed.

*Salt bridging occurs when a gap is formed between the salt and the water preventing the salt from dissolving in the water and making brine. The effects of high humidity as well as the use of some brands of purified salt products may cause bridging.

A quick way to check and eliminate this problem is to press your knee against the side of the brine tank and listen for the salt to readjust inside the tank. You can also take a broom handle and make a mark about 30 inches from the end and carefully begin to probe down through the salt with the handle. If an obstruction is found before the mark on the broom handle reaches the rim of the brine tank, a bridge has probably developed. Continue probing to break up the bridge.

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Every feature of the Evolve® water treatment systems has been designed to provide better water for your home and family. Our complete line of innovative water treatment products combines efficiency and flexibility to create the brilliant water you can trust.

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